Terms of Use & Privacy Policy

These Terms of Use and Privacy Policy (the “Agreement”) apply to all use of the website, mobile application, and services of Glimp (the “Services”), operated by Glimp (the “Company”).

By accessing, browsing, uploading, or ordering through the Services, you confirm that you have read, understood, and agreed to be bound by this Agreement.

The Company may revise, modify, update, or delete any provision of this Agreement at its sole discretion. Continued use of the Services after changes are published on the Company’s official channels constitutes acceptance of the revised Agreement.

If you do not agree to these terms, you must not access or use the Services. These Terms apply to all visitors, users, and others who access or use the Services.

The Services enable users to design, purchase, upload, and interact with photo albums and related media that can come to life with video overlays through the Glimp app.

The Company reserves the right to suspend or terminate access to the Services at any time, without notice, for any violation of these Terms or for any reason it deems appropriate.

You must be at least 18 years old to use the Services, or have the consent of a legal guardian.

You are solely responsible for all content you upload, including photos, videos, and associated media.

You represent that you own or have all necessary rights to such content, and that your content does not infringe any intellectual property or privacy rights of any third party. You further represent that every identifiable person appearing in your content has consented to the upload, storage, printing, and playback of such content through the Services. Where the content depicts a minor, you represent that you are the child’s parent or legal guardian, or that you have obtained all required authority from that parent or legal guardian, and that the content is uploaded solely for a lawful, personal, or commemorative purpose.

By uploading content, you grant the Company a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transcode, transmit, and display that content solely as required to operate the Services, including album design, order fulfilment, printing, shipping, customer support, and augmented-reality playback.

A core feature of the Services is that a printed album may be scanned with the Glimp application (or a successor application) to play video or other media you have linked to a page. You understand and agree that any person who has physical possession of the album, or who obtains a sufficiently clear image of a page, may be able to trigger such playback. The Company does not and cannot control who holds, photographs, or scans an album after it has been delivered, gifted, lost, stolen, or otherwise transferred.

Once production has begun or an album has been shipped, the Company cannot recall printed copies, retrieve files from printing or logistics partners, or disable scan-to-play for copies already in circulation. A later request to delete your account or User Content does not oblige the Company to retrieve, destroy, or render unplayable any physical product, third-party production file, or playback that results from scanning such a product.

You are solely responsible for maintaining the confidentiality of your account, devices, design sessions, and any links, codes, or credentials that permit access to your content. If you share a session, device, screen, or access link with another person, or permit another device to connect to your album, that person may be able to view, download, or add to your content. The Company shall not be liable for any access, disclosure, copying, or misuse of content arising from your sharing, negligence, or loss of physical product, except to the extent such liability cannot be excluded under applicable law.

The Company and its authorised personnel, contractors, and service providers may access User Content as reasonably required to operate and improve the Services, fulfil and troubleshoot orders, provide customer support, protect the security of the Services, and comply with law. Such access is limited to those purposes.

The Company may remove any content it deems inappropriate, illegal, or in violation of this Agreement.

All intellectual property, including the Glimp name, logo, designs, software, and related assets, remains the sole property of the Company.

You may not copy, modify, distribute, sell, or exploit any part of the Services without prior written permission.

Purchases made through the Services are final unless otherwise stated.

Delivery times shown at checkout, in the FAQ, and in the shipping policy are estimates in business days (Monday–Friday, excluding public holidays). They cover printing and shipping and are not guaranteed. Delivery can take longer during peak seasons, or because of production, customs, or the carrier.

The Company is not responsible for delays, defects, or damages caused by third-party providers, including printers, shippers, or payment processors.

By placing an order, you agree to provide accurate and complete details. Custom products are non-refundable once production has begun.

The Company may use third-party providers for payments, analytics, hosting, storage, printing, logistics, and augmented-reality or media-delivery services.

You authorize such providers to receive, store, and process your personal data and User Content (including photos, videos, and print-ready files) as reasonably necessary to design, produce, ship, and enable playback of the products you order.

Those providers process data under their own terms and security practices. The Company is not responsible for unauthorized access, loss, or misuse occurring on a provider’s systems except to the extent required by applicable law.

The Services and all content are provided “as is,” without warranties of any kind, express or implied.

The Company disclaims all warranties regarding merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

You agree to indemnify and hold harmless the Company, its owners, and affiliates from any claims, damages, or liabilities arising from your use of the Services, your User Content, your violation of this Agreement, or any third-party access to your content resulting from a printed album, a shared session or device, or a link or credential you disclosed.

This Agreement is governed by the laws of the United Arab Emirates.

Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

The Company may send you service announcements, updates, or marketing communications by email or in-app notification. You may opt out of marketing communications at any time.

This section explains how the Company collects, uses, and protects your personal information. By using the Services, you consent to the collection and processing of your personal data as described here.

The Company may collect information you provide directly, such as your name, email address, photo and video uploads, order details, and payment information.

The Company may also automatically collect technical data such as device identifiers, IP address, browser type, and usage patterns for analytics, security, and performance optimization.

We use your information to operate and improve the Services, fulfill orders, process payments, communicate with you, and comply with applicable laws.

The Company does not sell, rent, or lease personal data to third parties.

Information may be shared with trusted third-party processors that provide cloud storage, payment processing, logistics, printing, media hosting, augmented-reality, or IT services, strictly as needed to operate the Services.

Photo and video uploads are stored in association with your account for the purpose of designing, producing, and supporting your album. They are not published by the Company as a public gallery or directory. Notwithstanding the foregoing, the Services necessarily transmit print files to printing partners and make linked media available for playback when a corresponding page is recognised by the Glimp application. Such transmission and playback are inherent to the product you purchase and do not constitute a sale of your personal data.

Technical measures used to deliver files to printers or to enable scan-to-play may allow retrieval of a given file by any person who obtains the relevant access mechanism (including, without limitation, a production file made available to a printer, or media retrieved upon a successful scan). The Company implements access controls intended to prevent browsing of other users’ albums by unauthorised persons, but does not warrant that any particular file cannot be accessed if an access mechanism is disclosed, intercepted, or derived from the physical product.

The Company takes reasonable technical and organizational measures to safeguard user data, but cannot guarantee absolute security. No method of electronic storage or transmission is completely secure.

You are responsible for maintaining the confidentiality of your account credentials, devices, and any session or upload access you create. You must not share them except with persons you authorise to view or contribute to your album.

Data may be stored or processed on servers located inside or outside the UAE. By using the Services, you consent to such transfers.

The Company retains personal data for as long as necessary to fulfill service obligations or as required by law. Incomplete, abandoned, or inactive design drafts (including those created without a registered account) may be deleted after a period of inactivity determined by the Company, without notice. Paid orders and associated production records may be retained for fulfilment, warranty, accounting, and legal purposes even if a related draft is removed.

You may request access to, correction of, or deletion of your personal data by contacting support@glimp.app. The Company will consider such requests in accordance with applicable law. Deletion may be refused or limited where data must be retained for an outstanding order, dispute, legal obligation, or the operation of a product already manufactured. Deletion from the Company’s systems does not affect copies held by you, recipients of a printed album, or third-party processors acting on prior instructions.

The Company may disclose information if required by law, regulation, or a valid government request.

The Services may contain links to third-party sites. The Company is not responsible for their privacy practices or content.

Cookies and similar technologies may be used to enhance functionality and measure engagement. You may disable cookies in your browser settings, though some features may not work as intended.

The Company is not liable for data loss, unauthorized access, or third-party breaches beyond its reasonable control.

The Company may update this Privacy Policy at any time. Continued use of the Services after changes are published constitutes acceptance of the revised version.

If any provision of this Agreement is deemed invalid, the remaining provisions shall remain in full force and effect.

Failure by the Company to enforce any right under this Agreement shall not be deemed a waiver of that right.

For inquiries, data access requests, or support, contact support@glimp.app.